Privacy Policy

1. Privacy Overview

This Privacy Policy describes how Famroo LLC ("Famroo," "we," "us," or "our") collects, uses, and protects information when you use our chore management service, including our website and related features (collectively, the "Service").

This policy applies to all users of our Service and should be read in conjunction with our Terms of Service. By using Famroo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

Information Collected Automatically

• Usage Data: Login times, features used, session duration
• Device Information: Browser type, operating system, device identifiers
• Analytics Data: Aggregate usage patterns (via Google Analytics)
• Log Data: IP addresses, access times, error logs for technical support

Information We Do NOT Collect

• Location data or GPS information
• Social media profiles or connections
• Children's full names, birthdates, or personal details beyond first names
• Payment card information (handled by Authorize.Net)
• Biometric data
• Contact lists or address books

3. How We Use Your Information

Primary Service Functions

• Account Management: Create and maintain user accounts
• Service Delivery: Provide chore tracking, rewards, and family management features
• Personalization: Customize the experience for your family
• Progress Tracking: Monitor chore completion and reward earning
• Communication: Send service-related notifications and updates

Service Improvement

• Analyze usage patterns to improve features
• Identify and fix technical issues
• Develop new features based on user needs
• Ensure service security and prevent abuse

Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests or court orders
• Protect our rights and the rights of our users
• Prevent fraud and ensure service security

4. Information Sharing and Disclosure

We Do NOT Share Your Information With:

• Advertisers or marketing companies
• Data brokers or third-party sellers
• Social media platforms
• Other families or users outside your account

Limited Sharing Scenarios

We may share limited information only in these specific circumstances:

• Service Providers: Authorize.Net for payment processing, Google Analytics for usage analytics
• Legal Requirements: When required by law, court order, or to protect legal rights
• Business Transfer: In the event of a merger, acquisition, or asset sale (with user notification)
• Emergency Situations: To protect the safety of users or the public

5. Children's Privacy Protection

Our Approach to Children's Data

• Parental Control: Only parents (18+) can create accounts and child profiles
• Minimal Collection: We only collect children's first names for personalization
• No Direct Collection: Children cannot provide information directly to us
• PIN Protection: Child access is controlled via parent-set PINs
• Parental Oversight: Parents have full visibility and control over their child's data

Parental Consent Process

1. Parent creates account and verifies email address
2. Parent creates child profile with first name only
3. Parent sets unique PIN for child access
4. Parent maintains full control over child's profile and data

Children's Data Rights

Parents can at any time:

• Review all information collected about their child
• Request deletion of their child's information
• Refuse further collection of their child's information
• Change or update their child's profile information

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards

• Secure Connections: All data transmission uses HTTPS encryption
• Access Controls: Limited employee access on a need-to-know basis
• Regular Updates: Software and security systems kept current
• Monitoring: Automated systems monitor for security threats

Organizational Safeguards

• Employee privacy and security training
• Regular security audits and reviews
• Incident response procedures
• Data minimization practices

7. Data Retention and Deletion

How Long We Keep Your Data

• Active Accounts: We retain data while your account is active
• After Account Deletion: Data is deleted within 30 days of account termination
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Analytics: Aggregate, non-personal usage data may be retained indefinitely

Automatic Deletion

Currently, we do not have automatic data deletion policies, but you can request account deletion at any time by contacting us at admin@famroo.com.

8. Your Privacy Rights

How to Exercise Your Rights

To exercise any of these rights, contact us at admin@famroo.com. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

9. Analytics and Tracking

Google Analytics

We use Google Analytics to understand how our Service is used and to improve user experience. Google Analytics collects anonymous usage data such as:

• Pages visited and time spent on site
• User actions and interactions
• Technical information about devices and browsers
• General geographic location (country/region level)

This data is aggregated and anonymized. You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

What We Don't Use

• No advertising cookies or tracking pixels
• No social media tracking or widgets
• No cross-site tracking or profiling
• No third-party advertising networks

10. Communications and Marketing

Service Communications

We may send you emails related to:

• Account creation and verification
• Password resets and security alerts
• Service updates and important notices
• Billing and subscription information
• Responses to your support requests

Marketing Communications

With your consent, we may send:

• Newsletter updates about Famroo
• Information about new features
• Family productivity tips and resources
• Special offers and promotions

Opting Out

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences in your account
• Contacting us at admin@famroo.com

Note: You cannot opt out of essential service communications while maintaining an active account.

11. Third-Party Services

Authorize.Net (Payment Processing)

We use Authorize.Net to process subscription payments. When you make a payment:

• Your payment information goes directly to Authorize.Net
• We do not store your credit card or payment details
• Authorize.Net's privacy policy governs their handling of your payment data
• We only receive confirmation of successful or failed transactions

PHPMailer (Email Delivery)

We use PHPMailer to send emails. This is a server-side tool that helps deliver emails but does not collect or process personal information beyond what's necessary for email delivery.

12. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

Notification Process

• We'll post the updated policy on our website
• We'll update the "Last Updated" date
• For material changes, we'll send email notification to registered users
• Changes become effective 30 days after notification

Your Options

If you disagree with changes to this policy, you may:

• Contact us to discuss your concerns
• Delete your account before changes take effect
• Continue using the service under the new terms

13. Geographic Scope and Jurisdiction

This Privacy Policy is governed by Florida state law. Our services are intended for residents of North America (United States, Canada, and Mexico). If you access our services from outside these regions, you do so at your own risk and are responsible for compliance with local laws.

Florida Privacy Rights

As a Florida-based company, we comply with applicable Florida privacy laws and regulations. Florida residents have the rights outlined in this policy, and we're committed to protecting the privacy of all our users regardless of location within our service area.